Written by: Greg Voakes
It’s been at least a week since Diablo 3 player “Weavols” successfully auctioned off an item called “Sealed Links” for $99 US Dollars, and he’s yet to see a single penny from Blizzard.
If you’ve been browsing the Real Money Auction House (RMAH) lately, you’ll notice a lot of in-game items with prices ranging from $1.00 to a limit of $250. Players selling the items have the choice to sell the items, and be paid with real money—which is added to their Battle.net accounts—or to their PayPal account. We’re talking about real money which can be deposited to a bank account for paying the bills.
Weavols, the Diablo III player in the spotlight, was mentioned in a thread titled “BLIZZARD STEALS FROM A PLAYER” on the Battle.net forums with this image attached.
The correspondence between Weavols and Blizzard Game Masters shows a feigned interest from customer service, and the volume of canned responses from GM’s has not gone unnoticed by the community. After a phone call with Battle.net support and support ticket follow-ups, for this player it’s been a full week of what any small business has to go through when chasing down money from flakey clients.
- Blizzard customer service follows up with a ticket from a previous phone call with Weavols.
Weavols replies to the ticket status, stating he has not received any money for the item.
- Another Blizzard customer service rep responds with very impersonal canned response
Weavols replies to the ticket with “It has been 5 days. No money, no item. It was a $99 dollar sale. Please halp.”
- Customer service rep reply with canned response intro, and refers to an investigation of Weavols’ auction house activity log with no record of him selling the item.
- Weavols points out where it can be seen.
- Customer service canned response, adding that they “personally taken a look” at the situation.
- Weavols replies with “We’re talking about a hundred dollars. That doesn’t just disappear into the wind and you get to apologize. Completely unacceptable. You really need to make this right.”
- Canned response intro, apology for “confusing” the items. Customer service cites the wrong item, thinks Weavols was trying to buy an item himself.
- Weavols clarifies he was not the buyer, but the seller himself. Offers to take a screenshot of his auction house activity log.
- Final ticket reply from customer service states “We are unable to tinker with Auction House issues as Game Masters have limited functionality when it comes to supporting Diablo III.” Apologizes for the inconvenience.
And that, my friends, appears to be how Blizzard support handles the mistakes they make when dealing with people’s money earned through the platform they developed to put the money back in the player’s hands. The conclusion is still unclear, but it appears to be a closed case for Blizzard—no record of it on their end, no money on Weavols’ end. This is one isolated incident, but raises questions of how many other players have had a similar experience either without knowing it, or have just been keeping it quiet.
Blizzard keeps shooting themselves in the foot regarding Diablo III.